D2ok's Frequently Asked Questions:
 
SHOPPING SECURITY AT D2OK:
 
1. How do I trust you?

D2ok has run over 5 years. We have thousands of customers all over the world and own professional team working for you 7 x 24 hours. Our customers gave us high praise in reviews.
 

2. Are your items all legit and perm?

All items on web are 100% legit and won't proof at any time. Credit is our life. To ensure your account and items safe. We don't use any third party's software at any time.
 

3. Is it safe if I afford you more personal information for verification?

Your personal information is only used for your order and verification. We won't let it out at any time. For new customer's big order, We normally require more information for verification. If you get that mail we sent for verification,  Please send us what we required so that we can send you items as soon as possible.

ORDER AND PAYMENTS:

1. How do I make an order at your web?

Just following these steps:
1 .Registe or login your account at d2ok.
2 .Choose your game and realm.
3 Select your free gifts and click check out, write your special requests in remarks.
4 .Pay for your order.
5 .Wait for mail of mule info or click livechat button for in-game delivery. Delivery normally within 5-15 minutes.
6 .If want to check your order details, please login in and check your order history.
 

2. What payment methods you accept now?

Please read the Payment Options pages before placing an order. We now accept PayPal, credit card, master and visa debt card, moneybookers payment methods on line.
 

3. How can pay by my credit card or debt card directly instead of login PayPay account or deposit money in PayPay account?

Now PayPal supports visa card and master card. If you want to pay through your credit card, debt card or bank account directly. You may do as follow: Choose what you need at our web and check out. Click PayPal pay now button at last. It will turn to PayPal homepage, then just click Create a paypal account and pay with credit or debt card. Then put into your card information carefully and pay.
 

4. What's E-check payment?

A pending e-check is a type of payment option available with PayPal. E-check is just like writing a normal check, except electronically. Just like normal checks, it usually takes around 3-5 business days to clear while PayPal verifies the funds presented within the senders' accounts. We will continue to deal with your order once money is cleared and transferred.
If you have mistakenly sent a pending e-check, you may contact our live help to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card.
 

5. Do you trade items or need any services?

We don't trade any items. We have professional team and don't hire now.

ITEMS DELIVERIES:
 
1. How long does it take to get my items once I've paid?

Most orders will be delivered within 15 minutes. Some big orders may require more information for verification which might cause a delay. If you have not heard from us after 1 hour, please click Live Chat button at our site. We afford free delivery service 24 hours a day, 7 days a week, 365 days a year.

If you use E-check payment, we will send you items within 3-4 work days after the E-check payment cleared.
 

2. How will the items be delivered to me? Can you do a in game face-to-face transfer of the items?

If order Diablo II items, normally we will send you a mule account and password to your PayPal email address within 15 minutes.
If order Diablo III items, pease leave your account information, we will email you delivery informaiton.
If you need face-to-face tranfer in game. Please click our free 24/7 Live chat on homepage and put into these information:
Order Number:  (such as D2ok2012xxxxxxxxx)
Game(normal) and password:  (such as tom33/33)
 

3. How will I know when my order is completed?

When your order is finished, we will send an email to your PayPal email address. You can also check order status in order history at any time after logging into our site.
 

4. Do you help transfer items?

Yes, we are glad to help you. Just click our free 24/7 Live chat on homepage and put into these information:
Order Number: (such as D2ok2012xxxxxxxxx)
Game(normal) and password: (such as tom33/33)
Then just wait in game, we will login mule account and transfer items in your game within 10 minutes.
 

SPECIAL REQUESTS:
 
1. How to do if i need some items not on web?

If you have special requests or good suggestions, Please email to manager@d2ok.com. 

2. How often do you update your rare and crafted items on web?

In fact we add items on web every day. You may check it frequently if you care more for rare and crafted items for nice items sell fast.